This notice explains how Wash2Go Mobile Car Care (“we”) processes personal data under the Turkish Personal Data Protection Law No. 6698 (KVKK).

Data we collect

When you send a booking request we collect your name, phone number, e-mail address (optional), service address, vehicle details/plate (optional), the date and time you choose and any notes you write. For security we also record your IP address.

If you create a customer account we also keep your password (encrypted, we cannot read it), your vehicles and plates, your wash history (date, services, notes, price/payment), subscription and loyalty records, and before/after photos of your vehicle taken during the service. Photos are stored privately and are only visible to you and to us.

Why we use it

Only to plan and carry out your car wash appointment, to contact you about it, and to meet legal obligations. The legal basis is the performance of a contract (KVKK art. 5/2-c) and our legitimate interest (art. 5/2-f).

Sharing

We do not sell or share your data with third parties for marketing. Data is stored on our hosting server in Türkiye/EU and may be shared with authorities only when legally required.

Retention

Booking records are kept for as long as needed for the service and legal accounting obligations, and then deleted or anonymised.

Your rights

Under KVKK art. 11 you may ask whether your data is processed, request correction or deletion, and object to processing. Contact us on 0507 347 07 07.

Cookies

Necessary cookies (always on): session cookie for your account and booking form (w2gsid), language preference (w2g_lang), cookie choice (w2g_consent) and referral code (w2g_ref, 60 days). Analytics / marketing cookies (Google Analytics, Meta Pixel) are only loaded if you click "Accept all". You can change your choice at any time via "Cookie settings" at the bottom of every page.

If you were invited by another customer, we store who invited you so that both of you can receive the referral discount.